FAQs

General Questions

We are based in Brooklyn, NY.

We work in Queens, Manhattan, Staten Island, The Bronx, Nassau County, Suffolk County and Brooklyn.

We specialize in interior and exterior painting, wallpaper installation, and home remodeling for co-ops, condos, townhomes and commercial spaces as well as other services.

What are your business hours?

Monday to Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 1:00 PM

Are you licensed and insured?

Yes, we are fully licensed with $1M+ liability insurance.

Can I request a W9 Form?

Yes, we will provide a W9 form to the client upon the client’s request.

Quotes and Consultations

How do I get a quote for my project?

We provide you with a quote after an on-site consultation.

Can I get an online quote?

We are currently not providing online estimates or quotes.

Do you offer virtual consultations?

No for the moment; site visit recommended for accuracy.

Is the on-site consultation free?

Yes, our consultations are free within a 15km range from our location.

How can I schedule an appointment?

You can schedule through our email info@bknypainting.com, through a call or text on (718) 215-9906 or through our contact formulary in the ‘Contact’ page on our website.

What happens during the initial visit?

We assess your space, measure the area and discuss needs and plan for the project to provide an accurate quote.

What happens after the consultation?

After the initial visit, we send you the proposal via email, text or both.

Project Acceptance

How do I accept the quote?

Read our terms and conditions and if you agree with the price, scope of work and T&C, proceed to sign the contract or click the ‘Approve’ button on the digital proposal.

What if I need to change the scope?

We adjust quotes promptly. We don’t apply any fee for updating the contract, just add the price adjustment for the work added to the scope of work if it is needed.

Contract

What factors affect the estimate price?

Room size, surface condition, paint quality, wallpaper type, and access.

What happens if I don’t agree with your Terms and Conditions?

We can not proceed as long as you approve the contract, meaning that you agree with our Terms and Conditions.

What does your contract include?

We included all the labor and materials needed.

Payments

What are your payment terms?

50% deposit, and 50% on completion.

What method of payments do you accept?

Venmo, Zelle, check, bank transfer, cash or card (+3% fee).

Do you offer financing?

No, we don’t offer any financing.

Can I negotiate the price?

Quotes are firm.

Is the estimate free and what does it include?

Yes! We offer *free, no-obligation estimates* for all Brooklyn and NYC residents. Your quote includes a detailed breakdown of labor, materials and details.

How do you protect my furniture and floors?

Cleanliness is our top priority. Before we open a single can of paint, we cover all floors, furniture, and fixtures with high-resistance plastic, precision tape, and heavy-duty drop cloths.

How long will the project take?

Timelines depend on the square footage and wall condition. Since every project is unique, completion times may vary, but we provide a firm delivery date before any work begins

What if my walls have cracks, moisture, or mold?

We never paint over damage. Our expert crew handles all *pre-painting repairs*, including patching cracks, sanding imperfections, and applying moisture-resistant sealants

Do you offer a warranty on your work?

Absolutely. All our services come with a *Satisfaction Guarantee*. If you notice any imperfections we will return to check out the problem. Your peace of mind is our priority.

Do I need to be home while you work?

It is not necessary, provided we have secure access to the area. Our team is fully *vetted, professional, and trusted* by homeowners across the city.

How do I choose the right color for my space?

We’ll provide trend catalogs and apply small test swatches on your walls so you can see how the tones shift with your specific lighting before we commit to the full project.

What types of finishes do you offer?

Matte: Ideal for ceilings and walls with imperfections.
Satin/Semi-gloss: Recommended for kitchens, bathrooms, and hallways, as it is highly washable and stain-resistant.
Gloss: Excellent for doors and moldings due to its high durability.

Cancellation

What happens if I need to cancel the project after making the deposit?

The deposit is nonrefundable in case of cancellation or change of dates by clients, in the case of cancellation of a project, we require that all clients inform us MORE than 48 hours prior to the scheduled date. Otherwise, we will charge 50% of the total price. If a project is canceled more than 48 hours before the scheduled date, 85% of the client's deposit will be refunded.

BKNY Interiors has 1-3 days to make a refund, if the deadline is not met BKNY Interiors must return the refund in full.

Scheduling Project

How soon can you start the project after signing the contract?

The project can start 12 hours after the approval of the contract and the payment of the deposit if needed, but we recommend scheduling the start of the project 1-2 days after the confirmation of the job.

What happens if I need to change the time schedule for the start of the job?

We rescheduled with no fee, make sure to do it with at least 12 hours notice.